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9th World Conference on Information Systems and Technologies

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A Typology of Relational Attitude In Information Technology Outsourcing: An Analysis of The Contractors' Perspective

This paper explores relational attitudes in information technology outsourcing fo-cused on the contractors' perspective. The data were collected from companies that outsource information technology services. The results show that outsourced service can be traditional or custom depending on the relational governance with active or passive participation. A customer is classified according to different IT outsourcing attitudes: (a) conservative, (b) collaborative, (c) opportunistic, and (d) transformational. This paper presents a two-dimensional interaction to create the classification, supporting contractors and information technology managers to identify their relational attitude towards developing the outsourcing process and the dynamics of human relationships, and promoting integrated strategies and processes.

Thiago Poleto
Universidade Federal do ParĂ¡
Brazil

Thyago Celso Cavalcante Nepomuceno
Universidade Federal de Pernambuco
Brazil

Victor Diogho Heuer de Carvalho
Universidade Federal de Alagoas
Brazil

Ana Paula Cabral Seixas Costa
Universidade Federal de Pernambuco
Brazil

 


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