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9th World Conference on Information Systems and Technologies

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The Influence of Covid-19 In Retail: A Systematic Literature Review

The objective of this research is to discuss the state-of-the-art with regard to the influence of COVID-19 in retail, especially in the light of the economic, social and heal perspectives. To do so, we carried out a systematic literature review, a technique that allows an efficient description of the literature and that made it possible to provide a holistic perspective of the phenomenon trough the interpretation of relevant published articles. The results showed the sector had to adjust new measures to mitigate the corona virus, ranging from social and physical distance, protection and hygiene measures, adjustments in distribution and communication channels, to the transmission of a clearer messages by retailers. In addition, the digital transformation has also been enhanced by this crisis, by using measures aimed at reducing the spread of the corona virus, such as the use of several digital payment systems and new distribution methods to respond to the new sales and delivery rules. This article reinforces the importance of these measures for a new model of action in the retail sector, in order to respond to the market needs.

Marisa Lopes
Higher Institute of Management and Administration of Santarém
Portugal

João Reis
Higher Institute of Management and Administration of Santarém
Portugal

 


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