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Conversational Agent For Industrial Processes Through Virtual Environments
This paper presents the implementation of a conversational agent in virtual environments oriented to industrial control processes, in order to contribute to the improvement of teaching-learning processes. The application allows the immersion and interaction of users in virtualized industrial process scenarios. The environments have been created with three-dimensional models based on P&ID diagrams, the models have been simulated and animated using Unity 3D software, the environments exchange information in real time with MATLAB mathematical software to simulate the industrial process controller, achieving a high degree of realism. Each environment is assisted by a conversational agent who communicates with Dialogflow, a natural language understanding platform, to guide the user during their training. Test users were asked to provide feedback through a usability questionnaire, and these results are discussed at the end of this article.