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9th World Conference on Information Systems and Technologies

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Jooka: A Bilingual Chatbot For University Admission

High school students start to apply to universities during their senior year. This marks the beginning of a frustrating and stressful period for the students as well as the admission staff. Students have countless queries and issues that need to be repeatedly answered and solved by the admission staff. However, with the rise of modern technologies such as conversational agents, the admission process can be automated to decrease the load of the admission staff. Therefore, we investigated the usefulness of a chatbot for university admission that is designed for a specific target demographic. A chatbot was developed named "Jooka" for a university to improve their admission process. Since our target audience is predominately bilingual, we added bilingualism support to Jooka. Jooka understands queries written in English and Arabic, and responds according to the query language. A survey was conducted to evaluate the performance of Jooka with parents and high school participants. Overall, the results showed great acceptance and willingness from users to adopt the new technology.

Walid El Hefny
German University in Cairo
Egypt

Yasmin Mansy
German University in Cairo
Egypt

Mina Abdallah
German University in Cairo
Egypt

Slim Abdennadher
German University in Cairo
Egypt

 


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