A Experiência do Idoso No Uso de Aplicativos - Estudo de Caso de Uma Aplicação Bancária

The inclusion of the elderly in the digital world is still quite incipient in several parts of the world, such as Brazil. The lack of satisfaction of the elderly in the use of applications is related to the lack of adaptations to their limitations. The feeling of frustration, fueled by insecurity and disorientation, keeps the elderly away from technology. With the objective of evaluating the experience of using the elderly, this work builds a heuristic evaluation based on works established in the literature on usability and accessibility, taking into account the aging of the population. To validate the set of heuristics, a case study on a banking application was carried out.