Development of A Chatbot With Pnl For The Prefecture of Los Rios In Ecuador

The coronavirus has prevented face-to-face consultations of procedures in entities, so Ecuadorian companies have opted for the use of technological tools to generate a smooth service to their customers. Among them is the chatbot that allows users to receive personalized attention through a computer. This work presents the development of a chatbot for the Prefecture of Los Rios in Ecuador. The main objective is to develop a chatbot for the services attention and management offered to the citizens of the Prefecture of Los Rios, through direct research for the collection of the necessary information and a qualitative approach study for the development of this project, which involved interviews in understanding the needs and requirements of the citizens. The chatbot, Prefectura Los Rios, will use frameworks for natural language processing developed from a tool called Dialog flow, resulting in acceptance by users.